Legal

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit Thunderpaws or make a purchase from our direct store.

Personal information we collect

When you visit the site, we may automatically collect information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we may also collect information about the pages or products you view, the websites or search terms that referred you, and information about how you interact with the site. We refer to this as “Device Information”.

We collect Device Information using technologies including cookies, log files, and electronic files such as web beacons, tags, and pixels.

When you make a purchase or attempt to make a purchase through our direct store, we may collect information including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information”. Device Information and Order Information are together referred to as “Personal Information”.

How we use your personal information

We use Order Information to fulfil orders, process payments, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for risk or fraud, and—where consistent with your preferences—provide information or advertising relating to our products or services.

We use Device Information to help screen for risk and fraud and to improve and optimise the site, including by producing analytics about how visitors browse and interact with it.

Sharing your personal information

We share Personal Information with service providers that help us use it as described above. Our direct store uses Shopify; you can read Shopify's privacy policy. We may also use analytics services to understand how visitors use the site.

We may share Personal Information to comply with laws and regulations, respond to lawful requests for information, or otherwise protect our rights.

Behavioural advertising

We may use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest. You can learn more about targeted advertising at the Network Advertising Initiative.

Do not track

Please note that we do not alter our data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask for it to be corrected, updated, or deleted. If you would like to exercise this right, contact us using the details below.

Please note that your information may be transferred outside Europe, including to Canada and the United States.

Data retention

When you place an order through the direct store, we maintain Order Information for our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, questions, or complaints, contact hello@thunderpaws.co or write to:

81 Brands Limited (dba Thunderpaws)
[Re: Privacy Compliance Officer]
20–22 Wenlock Road
London N1 7GU
United Kingdom